SAP Knowledge Base Article - Public

3170209 - Succession Org Chart does not display employee photos

Symptom

Employee photos are not displaying on the Succession Org Chart even though the "Display Photo" option is enabled via "Admin Center > Succession > Org Chart Configuration: Succession Org Chart" and "Show Photo" is enabled in the "Display Options" of the Succession Org Chart.

Environment

SAP SuccessFactors Succession Management

Cause

This could be caused by a minor cache issue.

Resolution

Please follow these steps to resolve the cache issue:

  1. Disable the 'Display Photo' option in Org Chart Configuration via Admin Center.
  2. Go to the Succession Org Chart and check the Display Options to ensure 'Show Photo" is not available.
  3. Go back to the Admin Center and enable the "Display Photo" in Org Chart Configuration.
  4. Go to the Succession Org Chart again and ensure "Show Photo" is enabled.

Keywords

SCM, Success Factors, SuccessFactors,  , KBA , LOD-SF-SCM-ORG , Succession Org Chart , Problem

Product

SAP SuccessFactors HXM Core all versions ; SAP SuccessFactors Succession & Development all versions