SAP Knowledge Base Article - Public

3170368 - Unable to upload files (docs, PowerPoints or PDF's) as a module into Litmos when the file name contains special character

Symptom

Unable to upload content files (docs, PowerPoints or PDF's) as a module into Litmos when the file name contains special character as "&", "#", "@" or any other special character.

Environment

SAP Litmos Training 

Reproducing the Issue

  1. Go to 'Content' from the menu.
  2. Click 'Create a Course' to create a course. 
  3. Click 'Add Module' and add a file (document, PowerPoint or PDF) with a special character in the name.
  4. Notice it will not let up save/proceed with the upload. 

Cause

This is caused by the special character ("@", "#", "%", "&", or any other one) that is present in the file name.

Resolution

Rename your file (doc or PPT) and remove all special characters, save it on your computer and then try to upload it into the Course Module.

Keywords

module, course, documents, PowerPoint, PDF, special characters, &, #, @, upload, file, content , KBA , LOD-SF-LIT-MODO , Modules - Other (PDF, DOC, PPT) , Problem

Product

SAP Litmos solutions all versions