SAP Knowledge Base Article - Public

3170686 - DocuSign signature status is not getting sync with ONB after candidate signs the document in DocuSign - Onboarding

Symptom

  • Candidate is receiving email from DocuSign to sign them. They signed all documents in DocuSign, but the singature status is not getting updated back in to Onboarding.
  • In Manage DocuSign envelopes - status of all envelop id are in "Awaiting Signatures" even though all documents have been signed by candidate.
  • Onboading Dashboard signature flow is not getting "Completed" status.

Environment

SAP SuccessFactors Onboarding

Cause

Customer DocuSign account there is a configuration URL in DocuSign -> Settings -> Connect -> url status inactive



Resolution

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Customer DocuSign account there is a configuration URL in DocuSign -> Settings -> Connect -> url status should be active

This URL gets generated by system when "DocuSign Connect Configuration" is activated. If it is not present, deactive DocuSign connection and reactive it again. System will auto generate this URL upon successful connection.

Keywords

  SF, success factors, ONB, OBD, OBX, on boarding , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem

Product

SAP SuccessFactors Onboarding all versions

Attachments

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