SAP Knowledge Base Article - Preview

3170686 - DocuSign signature status is not getting sync with ONB after candidate signs the document in DocuSign - Onboarding

Symptom

  • Candidate is receiving email from DocuSign to sign them. They signed all documents in DocuSign, but the singature status is not getting updated back in to Onboarding.
  • In Manage DocuSign envelopes - status of all envelop id are in "Awaiting Signatures" even though all documents have been signed by candidate.
  • Onboading Dashboard signature flow is not getting "Completed" status.


Read more...

Environment

SAP SuccessFactors Onboarding

Keywords

  SF, success factors, ONB, OBD, OBX, on boarding , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.