3170686 - DocuSign signature status is not getting sync with ONB after candidate signs the document in DocuSign - Onboarding

• Candidate is receiving email from DocuSign to sign them. They signed all documents in DocuSign, but the signature status is not getting updated back in to Onboarding.
• In Manage DocuSign envelopes - status of all envelop ID are in "Awaiting Signatures" even though all documents have been signed by candidate.
• Onboarding Dashboard signature flow is not getting "Completed" status.

SAP SuccessFactors Onboarding

DocuSign account has a configuration URL in DocuSign -> Settings -> Connect -> URL status is inactive

In the customer's DocuSign account, there should be a configured URL under: DocuSign → Settings → Connect. The URL status should be Active.
This URL is automatically generated by the system when the DocuSign Connect Configuration is activated. If the URL is not present, please deactivate the DocuSign connection and then reactivate it. The system will automatically generate the URL once the connection has been successfully established.

OBX, I9, compliance, document, onboarding, docuSign, envelop documents, envelop, signature , KBA , LOD-SF-OBX-DSN , Docusign Integration , Problem