SAP Knowledge Base Article - Preview

3170828 - WhatsApp Integration with C4C


  • Business requires using WhatsApp interactions with end customers
  • How does this work with SAP Cloud for Customer
  • What are the options available to integrate WhatsApp as a channel?



  • SAP Cloud for Customer
  • Cloud for Sales
  • Cloud for Service


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2202 ; SAP Cloud for Customer core applications all versions


Tickets; CTI; Live Activity; Social Media; Omnichannel; Whatsapp, , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-LA , Live Activity , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.