SAP Knowledge Base Article - Preview

3170828 - WhatsApp Integration with C4C

Symptom

  • Business requires using WhatsApp interactions with end customers
  • How does this work with SAP Cloud for Customer
  • What are the options available to integrate WhatsApp as a channel?


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Environment

  • SAP Cloud for Customer
  • Cloud for Sales
  • Cloud for Service

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2202 ; SAP Cloud for Customer core applications all versions

Keywords

Tickets; CTI; Live Activity; Social Media; Omnichannel; Whatsapp, , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-LA , Live Activity , How To

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