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SAP Knowledge Base Article - PreviewSymptom
- Business requires using WhatsApp interactions with end customers
- How does this work with SAP Cloud for Customer
- What are the options available to integrate WhatsApp as a channel?
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Environment
- SAP Cloud for Customer
- Cloud for Sales
- Cloud for Service
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2202 ; SAP Cloud for Customer core applications all versions
Keywords
Tickets; CTI; Live Activity; Social Media; Omnichannel; Whatsapp, , KBA , LOD-CRM-SRP , Service Request Processing , LOD-CRM-LA , Live Activity , How To
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