SAP Knowledge Base Article - Public

3170833 - Sales Order Delivery Priority is not Working as Expected


You want to understand how sales order delivery priority is getting determined


SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Workcenter
  2. Go to Salesorder View
  3. Select New
  4. Enter any account for which the delivery priority is not maintained

You notice that the sales order delivery priority is set to normal


In C4C, delivery priority for sales document is taken from Account master data if maintained. If the delivery priority is initial (empty) then it is by default set to normal and there is no option to control the same.


This feature is not supported in the current release of SAP Cloud for Customer.

1.  If you are a partner: please use or the Partnerfinder

2.  If you are a customer:

  1. Contact your Account Executive
  2. Check the link

C4C: An alternative option may be to check the “SAP Cloud for Customer” Customer Influence to submit an idea

         SAP Sales Cloud

         SAP Service Cloud:


Delivery Priority, Sales Order, Account Master Data, Normal, Default , KBA , LOD-LE-CQP-CO , Lean Sales Orders , How To


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions