Symptom
- The business rule to assign the form to I9 corporate representative is always inactive
- The business rule to assign the form to I9 corporate representative does not work
- Rule scenario Assign Compliance Corporate Representative
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Create rule with scenario Assign Compliance Corporate Representative
- I9 is triggered however did not respect the rule
- It is not assigned to the corporate representative set in rule
Cause
This is happening because there are two ComplianceConfiguration objects for I9 with different settings.
Resolution
- Navigate to Manage data
- ComplianceConfiguration
- Check if two object exists for groupId US_I9
- Remove second object that has no rules specified
Keywords
OBX-21236, Assign Compliance Corporate Representative, ComplianceConfiguration, I9, Corporate Representative, I-9 , KBA , LOD-SF-OBX-EVF , Everify , Problem
Product
SAP SuccessFactors Onboarding 2105 ; SAP SuccessFactors Onboarding 2111