Symptom
Candidates with home states other than Ontario are getting Ontario Personal Tax Credits return.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Proxy as User
- Onboarding Dashboard (New)
- Find affected candidate
- Actions > New Hire Data
- Candidates Home province is Alberta, Canada
- Candidate receives form which is related to Ontario Personal Tax Credits form.
Resolution
The system is working as designed, Canadian forms are presented based on Work State and not Home state.
Keywords
Work, Home, State, Address, Canada, Alberta, Ontario, Ontario Personal Tax Credits return , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem
Product
SAP SuccessFactors Onboarding