SAP Knowledge Base Article - Public

3171151 - Incorrect Canada Compliance Form Assignment - Onboarding


Candidates with home states other than Ontario are getting Ontario Personal Tax Credits return.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Proxy as User
  2. Onboarding Dashboard (New)
  3. Find affected candidate
  4. Actions > New Hire Data
  5. Candidates Home province is Alberta, Canada
  6. Candidate receives form which is related to Ontario Personal Tax Credits form.


The system is working as designed, Canadian forms are presented based on Work State and not Home state.


Work, Home, State, Address, Canada, Alberta, Ontario, Ontario Personal Tax Credits return , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem


SAP SuccessFactors Onboarding