SAP Knowledge Base Article - Public

3171151 - Incorrect Canada Compliance Form Assignment - Onboarding

Symptom

Candidates with home states other than Ontario are getting Ontario Personal Tax Credits return.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Proxy as User
  2. Onboarding Dashboard (New)
  3. Find affected candidate
  4. Actions > New Hire Data
  5. Candidates Home province is Alberta, Canada
  6. Candidate receives form which is related to Ontario Personal Tax Credits form.

Resolution

The system is working as designed, Canadian forms are presented based on Work State and not Home state.

Keywords

Work, Home, State, Address, Canada, Alberta, Ontario, Ontario Personal Tax Credits return , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding