SAP Knowledge Base Article - Public

3171304 - Administrator Connector throws "Entity invalid.Email Address" error message

Symptom

Administrator Connector is throwing the "Entity invalid.Email Address:" error even with the input file not providing an email address.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Prepare the input file with the required fields >
  2. Upload the file in the correct SFTP folder >
  3. Run the Administrator Connector >
  4. After the connector runs, click "View Results" > View Details >
  5. The report shows the "Entity invalid.EmailAddress:" message.

Cause

It happens because the admin has an invalid email address or just a blank space set at the "Email Address" and/or "Reply To Address" fields on its record.

The issue persists even with "emailValidationEnabled=false" at System Administration > Configuration > System Configuration > LMS_ADMIN.

Resolution

  1. Navigate to the affected admin's record > "Summary" tab >
  2. Check the emails addresses set at the "Email Address" and "Reply To Address" fields >
  3. Update the emails to valid addresses manually, or through the input file being provided, by adding the columns concerning the email address wrongly set (EMAIL_ADDR and/or EMAIL_REPLY_ADDR) >
  4. Add a valid email address to the input file or a dummy one (like dummy@sap.com) if it's not required the admin to have a valid email set >
  5. Run the Administrator Connector >
  6. The admin's record should be updated accordingly.

Note: It's always recommended to engage the SAP team that delivers Professional Services or an SAP Certified Partner to review and perform adjustments in the connector configuration (KBA 2149831).

See Also

KBA 2642671 - Administrator Connector template filename and headers

KBA 2318341 - LMS Connectors Knowledge Support and Tips

KBA 2149831 - SAP Professional Services / SAP Certified Partner / SAP Account Management Team [SuccessFactors Cloud]

KBA 2704132 - LMS admin record - "Reply To Address" field

Keywords

admin, connector, sf, lms, email, Entity invalid.Email Address, administrator , KBA , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors HXM Core 2111