3176260 - Send prices to external system is successful, but the quote does not reach CIG and is not forwarded by AN (Business Network)

• When we click Send prices to external system (or Export Quotes to External System in classic sourcing)
  • Sourcing Events are not creating Quote Message;
  • System says the quotes have been successfully exported in the event, but while checking in SAP Business Network, there are no Quotes being received
  • Quotes are not going back to our ERP.
• Error when Business Network is trying to route the QuoteMessage to CIG and ERP, with error below due to ERP sent duplicated QuoteRequests.
  • <Status code="409" text="Conflict">Error:Error processing QuoteMessage. Multiple RFQs found with requestID = xxxxxxxxxx Please contact support with the Error Reference Number: ANERR-xxxxxxxxxxxxxxxxxxxxxxxxxx for more details</Status> 

Error log generated is similar to -

[ANCXML_HANDLER_ERROR] Error processing QuoteMessage. Multiple RFQs found with requestID = XXXXXariba.network.common.cxml.CXMLDocException: Error processing QuoteMessage. Multiple RFQs found with requestID = XXXXXX at ariba.network.service.common.ancxmlhandler.ANQuoteMessageHandler.getQuoteRequest(ANQuoteMessageHandler.java:568) at ariba.network.service.common.ancxmlhandler.ANQuoteMessageHandler.onMessage(ANQuoteMessageHandler.java:322) at ariba.network.service.common.ancxmlhandler.ANCXMLRequestDispatcher.handleCXMLMessage(ANCXMLRequestDispatcher.java:1280) at ariba.network.service.common.ancxmlhandler.ANCXMLRequestDispatcher.dispatchPrivate(ANCXMLRequestDispatcher.java:1953) at ariba.network.service.common.ancxmlhandler.ANCXMLRequestDispatcher.dispatch(ANCXMLRequestDispatcher.java:1544) at ariba.network.service.common.cxmldispatcher.CXMLDispatcherDirectAction.handleCxml(CXMLDispatcherDirectAction.java:366) at ariba.network.service.common.cxmldispatcher.CXMLDispatcherDirectAction.cxmlAction(CXMLDispatcherDirectAction.java:198) at ariba.network.service.common.propagationprocessor.PropagationProcessorDirectAction.cxmlAction(PropagationProcessorDirectAction.java:242) at sun.reflect.GeneratedMethodAccessor1568.invoke(Unknown Source) at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) at java.lang.reflect.Method.invoke(Method.java:498) at ariba.util.fieldvalue.ReflectionMethodGetter.invokeGetMethod(ReflectionMethodGetter.java:106) at ariba.util.fieldvalue.ReflectionMethodGetter.getValue(ReflectionMethodGetter.java:121) at ariba.util.fieldvalue.FieldValue_Object.getFieldValuePrimitive(FieldValue_Object.java:164) at ariba.util.fieldvalue.FieldValue_Object.getFieldValue(FieldValue_Object.java:206) at ariba.util.fieldvalue.FieldValue.getFieldValue(FieldValue.java:126) at ariba.network.common.anawwoextensions.ANWODirectAction._performActionNamed(ANWODirectAction.java:76) at ariba.network.common.anawwoextensions.ANWODirectAction.performActionNamed(ANWODirectAction.java:99) at ariba.ui.aribaweb.core.AWDirectActionRequestHandler.processAction(AWDirectActionRequestHandler.java:324) at ariba.ui.aribaweb.core.AWDirectActionRequestHandler.handleRequest(AWDirectActionRequestHandler.java:198) at ariba.ui.aribaweb.core.AWRequestContext.handleRequest(AWRequestContext.java:1267) at ariba.ui.aribaweb.core.AWDirectActionRequestHandler.handleRequest(AWDirectActionRequestHandler.java:543) at ariba.ui.aribaweb.core.AWConcreteServerApplication._dispatchRequest(AWConcreteServerApplication.java:532) at ariba.ui.woadaptor.AWWOApplication._dispatchRequest(AWWOApplication.java:272) at ariba.network.common.anawwoextensions.ANWOApplication._dispatchRequest(ANWOApplication.java:882) at ariba.ui.aribaweb.core.AWConcreteServerApplication.dispatchCooperativeMultitaskingRequest(AWConcreteServerApplication.java:569) at ariba.ui.woadaptor.AWWOApplication.dispatchCooperativeMultitaskingRequest(AWWOApplication.java:542) at ariba.network.common.anawwoextensions.ANWOApplication.dispatchCooperativeMultitaskingRequest(ANWOApplication.java:596) at ariba.network.common.anawextensions.ANApplication.dispatchCooperativeMultitaskingRequest(ANApplication.java:441) at ariba.ui.aribaweb.core.AWConcreteServerApplication.dispatchRequest(AWConcreteServerApplication.java:582) at ariba.ui.aribaweb.core.AWConcreteApplication.dispatchRequest(AWConcreteApplication.java:1052) at ariba.ui.woadaptor.AWWOApplication.dispatchRequest(AWWOApplication.java:254) at ariba.ui.woadaptor.WXApplication.dispatchRequest(WXApplication.java:103) at com.webobjects.appserver._private.WOWorkerThread.runOnce(WOWorkerThread.java:165) at com.webobjects.appserver._private.WOWorkerThread.run(WOWorkerThread.java:252) at java.lang.Thread.run(Thread.java:745)

SAP Ariba Sourcing

CIG Quotes prices integration event RFQ , KBA , BNS-ARI-GS-EVT-INT , Guided Sourcing Event Integration , BNS-ARI-SS-EVT , Sourcing Events , BNS-ARI-GS-EVT , Guided Sourcing Event , Problem