3182636 - Error: "There is no account registered on the Ariba Commerce Cloud associated with the email address you have entered."

Symptom

Error: There is no account registered on the Ariba Commerce Cloud associated with the email address you have entered received via email when using the I forgot my password or username option , even though my email address is registered for an account.

Product

SAP Ariba Sourcing, cloud edition all versions ; SAP Business Network for Procurement and SAP Business Network for Supply Chain all versions

Keywords

reset password, username, unlock account, deactivated, userid, login , KBA , BNS-ARI-SS-EVT-LGN , Sourcing Event Registration/Login , SBN-AN-LOG , Pre Log & Login , Problem

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