3183277 - User not able to submit signature task, error "USER_NOT_FOUND" occurs while submitting the task

Symptom

User not able to submit signature task, gets the below error.

The task cannot be submitted. Error from signature provider: No User was found for given criteria. Code USER_NOT_FOUND. To resubmit the task. View task details and click submit

When user submits a NDA document for signature they get the below error message
Unable to send document XXX for to Docusign for signature. 400-USER_NOT_FOUND To retry, go to DRAFT -> Actions -> Send for signature.

Product

Ariba Sourcing, cloud edition all versions ; SAP Ariba Sourcing, cloud edition all versions

Keywords

signature, Docusign,OAuth for Docusign , KBA , BNS-ARI-SC-UM , Strategic Contracts User Management , BNS-ARI-SC , Strategic Contracts , Problem

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