SAP Knowledge Base Article - Public

3183396 - SAP Component Usage for C4C Integration Related Issues

Symptom

 This document aims to explain you, the expected approach to be considered beforehand submit a new case to SAP, which concerns SAP Components related to C4C Integrations.

Environment

Please, take into consideration the landscape to raise the case in the correct component and from the source system where the issue is observed.

Resolution

 You would like to ensure the fastest possible support for your issue by selecting the correct SAP Component. So, take into consideration the following component names and its description;

If you are submitting the case to SAP by using Built-In Support Tool:

Application Area (Built-in Support) Description
Integration with other SAP Solutions SAP Cloud for Customer integrated with SAP ERP
Integration with other SAP Solutions SAP Cloud for Customer integrated with SAP S/4
Integration with other SAP Solutions SAP Cloud for Customer integrated with SAP CRM
Integration with other SAP Solutions SAP Cloud for Customer integrated with SAP Employee Central
Service Channel SAP Cloud for Customer integrated with Success Factors (AskHR)
Integration with other SAP Solutions SAP Cloud for Customer integrated with CPQ
Utilities SAP Cloud for Customer integrated with ISU (Utilities)
Service Channel SAP Cloud for Customer integrated with FSM
Service Channel SAP Cloud for Customer integrated with Social Media Integration - Facebook, Twitter, Youtube, SMS
Service Channel SAP Cloud for Customer integrated with Live Activity
Service Channel SAP Cloud for Customer integrated with Qualtrics
Service Channel SAP Cloud for Customer integrated with JAM
Integration with other SAP Solutions SAP Cloud for Customer integrated with SAP Marketing Cloud
No Area (should be raised from SMC) SAP Cloud for Customer integrated with SAP Marketing Cloud (Interaction Contact)
Data Workbench & OData SAP Cloud for Customer integrated with Third Party via OData
Data Workbench & OData SAP Cloud for Customer Mashup: Google Maps API
Analytics  SAP Cloud for Customer integrated with BW or SAC
Groupware or Outlook Integration SAP Cloud for Customer integrated with MS Teams
Lead, Opportunity & Activity SAP Cloud for Customer add on: Dynamic Visit Planning
Lead, Opportunity & Activity SAP Cloud for Customer add on: Guided Selling; Relationship Intelligence; Intelligence Sales Execution (ISE)
Service Channel SAP Cloud for Customer add on: Agent Desktop
Lead, Opportunity & Activity SAP Cloud for Customer add on: Customer Insights
Lead, Opportunity & Activity SAP Cloud for Customer Machine Learning Sales

If you are submitting the case to SAP by using SAP Support Launchpad:

SAP Component Description
LOD-CRM-INT-ERP SAP Cloud for Customer integrated with SAP ERP
LOD-CRM-INT-S4H  SAP Cloud for Customer integrated with SAP S/4
LOD-CRM-INT-CRM SAP Cloud for Customer integrated with SAP CRM
LOD-CRM-INT-EC SAP Cloud for Customer integrated with SAP Employee Central
LOD-CRM-PRT-SRV SAP Cloud for Customer integrated with Success Factors (AskHR)
LOD-CRM-INT-CPQ SAP Cloud for Customer integrated with CPQ
LOD-CRM-IND-UTL SAP Cloud for Customer integrated with ISU (Utilities)
LOD-CRM-SRP-CSI SAP Cloud for Customer integrated with FSM
LOD-CRM-SC-SM SAP Cloud for Customer integrated with Social Media Integration - Facebook, Twitter, Youtube, SMS
LOD-CRM-LA SAP Cloud for Customer integrated with Live Activity
LOD-CRM-XM SAP Cloud for Customer integrated with Qualtrics
LOD-CRM-IN-JAM SAP Cloud for Customer integrated with JAM
LOD-CRM-INT-YMT SAP Cloud for Customer integrated with SAP Marketing
CEC-MKT-INT-CSL SAP Cloud for Customer integrated with SAP Marketing Cloud
CEC-MKT-DM-IC SAP Cloud for Customer integrated with SAP Marketing Cloud (Interaction Contact)
LOD-CRM-INT-API  SAP Cloud for Customer integrated with Third Party via OData
AP-RC-GEN-MSH SAP Cloud for Customer Mashup: Google Maps API
AP-RC-ANA SAP Cloud for Customer integrated with BW or SAC
LOD-CRM-TMS SAP Cloud for Customer integrated with MS Teams
LOD-CRM-DVP SAP Cloud for Customer add on: Dynamic Visit Planning
LOD-CRM-SBS-GS SAP Cloud for Customer add on: Guided Selling; Relationship Intelligence; Intelligence Sales Execution (ISE)
LOD-CRM-SBS-AC  SAP Cloud for Customer add on: Agent Desktop
LOD-CRM-SBS-360 SAP Cloud for Customer add on: Customer Insights
LOD-CRM-ML-SLS  SAP Cloud for Customer Machine Learning Sales

See Also

Keywords

Integration, Cloud for customer, C4C, topics , component,CPI, HCI , S/4HANA, ERP, CRM, YMKT, S/4HANA CLOUD, addon,DVP, Odata,Social Media, SAC, DVP, Agent Desktop, Odata , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To

Product

SAP Cloud for Customer add-ins all versions