Symptom
This document aims to explain you, the expected approach to be considered beforehand submit a new case to SAP, which concerns SAP Components related to C4C Integrations.
Environment
Please, take into consideration the landscape to raise the case in the correct component and from the source system where the issue is observed.
Resolution
You would like to ensure the fastest possible support for your issue by selecting the correct SAP Component. So, take into consideration the following component names and its description;
If you are submitting the case to SAP by using Built-In Support Tool:
Application Area (Built-in Support) | Description |
Integration with other SAP Solutions | SAP Cloud for Customer integrated with SAP ERP |
Integration with other SAP Solutions | SAP Cloud for Customer integrated with SAP S/4 |
Integration with other SAP Solutions | SAP Cloud for Customer integrated with SAP CRM |
Integration with other SAP Solutions | SAP Cloud for Customer integrated with SAP Employee Central |
Service Channel | SAP Cloud for Customer integrated with Success Factors (AskHR) |
Integration with other SAP Solutions | SAP Cloud for Customer integrated with CPQ |
Utilities | SAP Cloud for Customer integrated with ISU (Utilities) |
Service Channel | SAP Cloud for Customer integrated with FSM |
Service Channel | SAP Cloud for Customer integrated with Social Media Integration - Facebook, Twitter, Youtube, SMS |
Service Channel | SAP Cloud for Customer integrated with Live Activity |
Service Channel | SAP Cloud for Customer integrated with Qualtrics |
Service Channel | SAP Cloud for Customer integrated with JAM |
Integration with other SAP Solutions | SAP Cloud for Customer integrated with SAP Marketing Cloud |
No Area (should be raised from SMC) | SAP Cloud for Customer integrated with SAP Marketing Cloud (Interaction Contact) |
Data Workbench & OData | SAP Cloud for Customer integrated with Third Party via OData |
Data Workbench & OData | SAP Cloud for Customer Mashup: Google Maps API |
Analytics | SAP Cloud for Customer integrated with BW or SAC |
Groupware or Outlook Integration | SAP Cloud for Customer integrated with MS Teams |
Lead, Opportunity & Activity | SAP Cloud for Customer add on: Dynamic Visit Planning |
Lead, Opportunity & Activity | SAP Cloud for Customer add on: Guided Selling; Relationship Intelligence; Intelligence Sales Execution (ISE) |
Service Channel | SAP Cloud for Customer add on: Agent Desktop |
Lead, Opportunity & Activity | SAP Cloud for Customer add on: Customer Insights |
Lead, Opportunity & Activity | SAP Cloud for Customer Machine Learning Sales |
If you are submitting the case to SAP by using SAP Support Launchpad:
SAP Component | Description |
LOD-CRM-INT-ERP | SAP Cloud for Customer integrated with SAP ERP |
LOD-CRM-INT-S4H | SAP Cloud for Customer integrated with SAP S/4 |
LOD-CRM-INT-CRM | SAP Cloud for Customer integrated with SAP CRM |
LOD-CRM-INT-EC | SAP Cloud for Customer integrated with SAP Employee Central |
LOD-CRM-PRT-SRV | SAP Cloud for Customer integrated with Success Factors (AskHR) |
LOD-CRM-INT-CPQ | SAP Cloud for Customer integrated with CPQ |
LOD-CRM-IND-UTL | SAP Cloud for Customer integrated with ISU (Utilities) |
LOD-CRM-SRP-CSI | SAP Cloud for Customer integrated with FSM |
LOD-CRM-SC-SM | SAP Cloud for Customer integrated with Social Media Integration - Facebook, Twitter, Youtube, SMS |
LOD-CRM-LA | SAP Cloud for Customer integrated with Live Activity |
LOD-CRM-XM | SAP Cloud for Customer integrated with Qualtrics |
LOD-CRM-IN-JAM | SAP Cloud for Customer integrated with JAM |
LOD-CRM-INT-YMT | SAP Cloud for Customer integrated with SAP Marketing |
CEC-MKT-INT-CSL | SAP Cloud for Customer integrated with SAP Marketing Cloud |
CEC-MKT-DM-IC | SAP Cloud for Customer integrated with SAP Marketing Cloud (Interaction Contact) |
LOD-CRM-INT-API | SAP Cloud for Customer integrated with Third Party via OData |
AP-RC-GEN-MSH | SAP Cloud for Customer Mashup: Google Maps API |
AP-RC-ANA | SAP Cloud for Customer integrated with BW or SAC |
LOD-CRM-TMS | SAP Cloud for Customer integrated with MS Teams |
LOD-CRM-DVP | SAP Cloud for Customer add on: Dynamic Visit Planning |
LOD-CRM-SBS-GS | SAP Cloud for Customer add on: Guided Selling; Relationship Intelligence; Intelligence Sales Execution (ISE) |
LOD-CRM-SBS-AC | SAP Cloud for Customer add on: Agent Desktop |
LOD-CRM-SBS-360 | SAP Cloud for Customer add on: Customer Insights |
LOD-CRM-ML-SLS | SAP Cloud for Customer Machine Learning Sales |
See Also
- Business Partner Issues at S4Hana, the component LO-MD-BP should be used;
- Issues in CPQ, the component CEC-SAL-CPQ should be used;
- Expected information for C4C Integrations cases submitted to SAP: 3026222 - Best Practices for C4C Integrations cases
Keywords
Integration, Cloud for customer, C4C, topics , component,CPI, HCI , S/4HANA, ERP, CRM, YMKT, S/4HANA CLOUD, addon,DVP, Odata,Social Media, SAC, DVP, Agent Desktop, Odata , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To