3184051 - Error: [FRM-0054]: We're sorry, there seems to be a system issue. Please try again in a few minutes. If the problem continues please contact support.

Symptom

When trying to approve a form, the approver will receive the error:

We're sorry, there seems to be a system issue. Please try again in a few minutes. If the problem continues please contact support.

In dev tools you will see the following error:

{"extraMessages":{"exception":"ariba.form.exception.UnableToSubmitActionToApprovalException","exceptionCause":"not available","exceptionMessage":"Unable to submit action-approve to Approval Service for document-4505345"},"status":500,"code":"FRM-0054","error":"UnableToSubmitActionToApprovalException","service":"Forms","msg":"Unable to submit action-approve to Approval Service for document-4505345","timestamp":1610353449169,"errorId":" C7l8BVCz-Form"}

Environment

SAP Ariba Guided Buying

SAP Ariba Purchase and Receiving

Product

SAP Ariba Procurement, cloud edition all versions

Keywords

Approve Form, Form Approval, FRM-0054, UnableToSubmitActionToApprovalException, System Issue Error, Approval Service, SAP Ariba Forms, HTTP 500 Error, Form Submission Error, Approver Error , KBA , BNS-ARI-PUR , Purchasing , BNS-ARI-PUR-CF-API , Custom Forms - REST API , BNS-ARI-PAS-CF , Custom Forms , BNS-ARI-GB-APP , Guided Buying Approval/Notifications , Problem

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