SAP Knowledge Base Article - Preview

3184599 - Why does a user profile field revert to the old value after my change is approved?

Symptom

I changed a field on a user profile — for example, the Ship To Address — and the user profile request was approved, but the value later reverted to the old one. I want to understand why this happens and how to make the change stick.


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Product

SAP Ariba Procurement, cloud edition all versions

Keywords

profile change not saving, field overwritten, upstream system, hr feed, erp integration, nightly data load, data reimport, values not persisting, source of truth , KBA , BNS-ARI-CP-CORE-UM , Core Administration User Management , Problem

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