3185830 - When should I open a new case instead of updating an existing one?

• When should I open a new case instead of updating an existing one?
• I’m not sure when to open a new support case versus updating an existing case.
• A support agent asked me to create a new case, even though my issue seems related—why?
• I have a new problem or error, but I already have an open case; what should I do?
• Can related issues be handled in the same case, or should I separate them?

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