SAP Knowledge Base Article - Preview

3185830 - When should I create a new Case rather than working on an existing one?

Symptom

When should I create a new Case rather than following up on an existing SR?

Why was my Case closed as a duplicate?

Why did an SAP Ariba support representative ask me to create a new Case for a related issue?


Read more...

Product

Ariba Sourcing 15s, cloud edition

Keywords

KBA , BNS-ARI-CON , Ariba Connect , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.