Symptom
When user is trying to access PunchOut catalog, error "We're sorry - a system error has occurred" with reference error number is received in UI.
When stacktrace for given reference error number is downloaded from Audit log, it has following content:
Caused by: java.lang.NullPointerException
at ariba.cxml.punchout.PunchOutServerUtil.sendPunchOutSetupRequest(PunchOutServerUtil.java:276)
at ariba.cxml.punchout.PunchOutCXMLDefaultHandler.sendPunchOutSetupRequest(PunchOutCXMLDefaultHandler.java:46)
at ariba.purchasing.punchout.RequisitionPunchOutCXMLHandler.sendOriginalPunchOutSetupRequest(RequisitionPunchOutCXMLHandler.java:414)
at ariba.purchasing.punchout.RequisitionPunchOutCXMLHandler.sendPunchOutSetupRequest(RequisitionPunchOutCXMLHandler.java:165)
at ariba.cxml.punchout.PunchOutService.punchout(PunchOutService.java:635)
at ariba.htmlui.approvable.PunchOutUtil.getPunchOutResults(PunchOutUtil.java:399)
at ariba.htmlui.approvable.PunchOutUtil.getPunchOutResults(PunchOutUtil.java:317)
at ariba.htmlui.approvable.PunchOutUtil.generatePunchOutPage(PunchOutUtil.java:185)
at ariba.htmlui.approvable.PunchOutUtil.generatePunchOutPage(PunchOutUtil.java:120)
at ariba.htmlui.procure.components.ARCCatalogSearchBasic.generatePunchOutPage(ARCCatalogSearchBasic.java:515)
at ariba.htmlui.procure.components.ARCCatalogSearchBasic.createReqWizardforPunchoutPage(ARCCatalogSearchBasic.java:1008)
at ariba.htmlui.procure.components.ARCCatalogSearchBasic.shopItemAction(ARCCatalogSearchBasic.java:419)
at sun.reflect.GeneratedMethodAccessor3345.invoke(Unknown Source)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at ariba.util.fieldvalue.ReflectionMethodGetter.invokeGetMethod(ReflectionMethodGetter.java:106)
at ariba.util.fieldvalue.ReflectionMethodGetter.getValue(ReflectionMethodGetter.java:121)
at ariba.util.fieldvalue.FieldValue_Object.getFieldValuePrimitive(FieldValue_Object.java:164)
at ariba.util.fieldvalue.FieldValue_Object.getFieldValue(FieldValue_Object.java:206)
at ariba.util.fieldvalue.FieldPath.getFieldValue(FieldPath.java:238)
at ariba.ui.aribaweb.core.AWKeyPathBinding.value(AWBinding.java:156)
... 366 more
Read more...
Environment
SAP Ariba Catalogs
Product
Keywords
Catalog, Visibility, Requisition, Composing, Requester, PunchOut, System Error, Preparer , KBA , BNS-ARI-CM , Catalog Management , BNS-ARI-PUR , Purchasing , BNS-ARI-CM-POC , Punchout Catalog , Problem
About this page
This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).Search for additional results
Visit SAP Support Portal's SAP Notes and KBA Search.
SAP Knowledge Base Article - Preview