You have made the setup for the Ticket Routing Rules for Employee Support scenarios.You want to access previous versions of "Ticket Routing Rules by Employee"
SAP Cloud for Customer
Reproducing the Issue
- Go to WC Administrator > Service and Social
- Open Ticket Routing Rules by Employee
- Go back to Service and Social
- Open Ticket Routing Rules by Organization or Territory
You can see that “All Versions” Link is missing for Ticket Party Rule Function table but is available in Ticket Routing Rules table.
“All Versions” Link is not available in UI for 'Ticket Party Rule Function' and is available for 'Ticket Routing Rules'.
The system is designed historically to access all Versions Link for 'Ticket Routing Rules'.
Ticket Routing Rules ; Employee Support ; Customer Support ; Ticket ; C4C ; BRF+ ; , KBA , LOD-CRM-BRF , C4C BRF Configuration , Problem