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3189224 - Focused Build Simple IT Request: My Requests application keeps loading

Symptom

You are using Focused Build IT Service Management Extensions, Simple IT Request scenario, and when clicking on My Requests application in SAP solution Manager Fiori Launchpad the process keeps loading (your see three dots) and never ends.

If you open F12 browser Developer tools, in Console the following error is displayed :

HTTP request failed (400 Bad Request): <?xml version="1.0" encoding="utf-8"?><error xmlns="http://schemas.microsoft.com/ado/2007/08/dataservices/metadata"><code>/IWBEP/CM_MGW_RT/022</code><message xml:lang="en">No Requestor found in customizing of Simple IT Request.</message><innererror><application><component_id>SV-SMG-OST-FB</component_id><service_namespace>/SALM/</service_namespace><service_id>ITSM_SSR_MYREQUESTS_SRV</service_id>...


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Environment

Focused Build for SAP Solution Manager 7.2 

Product

Focused Build and Focused Insights 2.0 for SAP Solution Manager

Keywords

Simple IT Request, My Requests, Service Manager, Service Requester, /SALM/ITSM_SSR_MYREQUESTS_SRV , KBA , SV-SMG-OST-FB-SUP , ITSM Extensions , Problem

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