SAP Knowledge Base Article - Public

3189240 - Recruiter's email address changes to when candidate replies from phone/iphone using safari or any web browser


Any external candidate who has account with "Gmx", "" and "" hits "Reply" from phone/iPhone using any web browser (Google Chrome/Safari), to any manual Email sent by recruiter, the Recruiter's e-mail address(Reciepient's Email address) changes to "".


SAP SuccessFactors Recruiting Management.

Reproducing the Issue

  1. Create Candidate account with any of the 3 mailing services "Gmx", "" and "".
  2. Add this candidate to the system using "Add candidate" or "Add Referral" or Candidate itself create a Candidate profile, using the e-mail address from any of the listed mailing services.
  3. Forward this candidate to any Job Requisition.
  4. Send a manual Email to the forwarded candidate from Message Center.
  5. Candidate sees an e-mail from the recruiter in their inbox.
  6. When candidate Hits "Reply" to this Email using the phone/iPhone from any web browser (example, Google chrome or Safari), the Reciepient Email address (Recruiter's Email) changes to "".
  7. This Email is never recieved to the recruiter.

This does not happen when the candidate replies to the same e-mail using Desktop computer/Laptop because “TO” in the e-mail is filled by “Reply-To” that was in the e-mail, hence the e-mail is sent out correctly to the recruiter.


This happens because clicking on the “reply” button does NOT take the value from the “Reply-To”, but the value on the “From” which is "", and this is the reason so many emails from the candidates are getting lost.

The issue is with the mobile implementation of the "", "" and "" web e-mail client, not with SAP Successfactors.


Customer needs to raise concern with the mailing services whose mobile implementation is causing this issue.

Keywords,, Email, External candidate, Phone, iPhone, Web browser , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem


SAP SuccessFactors Recruiting 2111