3189240 - Recruiter's email address changes to system@successfactors.eu when candidate replies from phone/iphone using safari or any web browser

Any external candidate who has account with "Gmx", "Web.de" and "t-online.de" hits "Reply" from phone/iPhone using any web browser (Google Chrome/Safari), to any manual Email sent by recruiter, the Recruiter's e-mail address(Reciepient's Email address) changes to "system@successfactors.eu/system@successfactors.com".

SAP SuccessFactors Recruiting Management.

1. Create Candidate account with any of the 3 mailing services "Gmx", "Web.de" and "t-online.de".
2. Add this candidate to the system using "Add candidate" or "Add Referral" or Candidate itself create a Candidate profile, using the e-mail address from any of the listed mailing services.
3. Forward this candidate to any Job Requisition.
4. Send a manual Email to the forwarded candidate from Message Center.
5. Candidate sees an e-mail from the recruiter in their inbox.
6. When candidate Hits "Reply" to this Email using the phone/iPhone from any web browser (example, Google chrome or Safari), the Reciepient Email address (Recruiter's Email) changes to "system@successfactors.eu/system@successfactors.com".
7. This Email is never recieved to the recruiter.

This does not happen when the candidate replies to the same e-mail using Desktop computer/Laptop because “TO” in the e-mail is filled by “Reply-To” that was in the e-mail, hence the e-mail is sent out correctly to the recruiter.

This happens because clicking on the “reply” button does NOT take the value from the “Reply-To”, but the value on the “From” which is "system@successfactors.com/system@successfactors.eu", and this is the reason so many emails from the candidates are getting lost.

The issue is with the mobile implementation of the "gmx.com", "Web.de" and "t-online.de" web e-mail client, not with SAP Successfactors.

Customer needs to raise concern with the mailing services whose mobile implementation is causing this issue.

system@successfactors.eu, system@successfactors.com, Email, External candidate, Phone, iPhone, Web browser , KBA , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem