Symptom
In DNO_CUST04, the parameters PROCESS_TYPE_ADD and SERVICE_REQUEST_TYPE were adjusted to display the same transaction type when creating an incident or service request. When trying to create the document in CRM UI, the desired transaction type is displayed only for one of the pop-ups while selecting the transaction type.
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Environment
SAP Solution Manager 7.2
Product
SAP Solution Manager 7.2
Keywords
service request, incident, create, itsm, transaction, dno_cust04 , KBA , SV-SMG-SUP , Service Desk / Incident Management , How To
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