3189298 - Application Error in Manage Pending Hires - Onboarding 1.0

Hiring Manager is unable to process new hire from MPH Onboarding 1.0. Error Message:

An application error occurred. Please try again later, or notify support (with the error information of errorId=[errorId], timestamp=[timestamp], and the version information from the current screen) if the issue keeps occurring.

SAP SuccessFactors Onboarding 1.0

1. Login as to the instance as the Hiring Manager
2. Go to Manage Pending Hires
3. Select the Onboarding 1.0 or Onboarding 1.0 drafts from the dropdown
4. Find the affected candidate
5. Complete the hiring process
6. Error is received upon clicking 'Submit'.

Three possible causes for this error.

Candidate is not present in Onboarding side

• Error from the logs: Unable to UpdateUserIdINKMS

There are tree possible specific cause:

• CAUSE 1: Onboarding Activity was deleted in Onboarding
• CAUSE 2: The candidate record in MPH was copied from production due to a BizX refresh. Candidate record is not available in Onboarding as the Onboarding Account was never refreshed or refreshed but Onboarding candidate data were not retained.
• CAUSE 3: Information is already present in Employee Profile and it is being added again in Manage Pending Hire

For Live Customers

Log a support ticket so support team can check the logs to confirm whether the cause is the same as explained above.

SOLUTION 1: If candidate's onboarding activity was deleted

1. Ask the support to check whether the activity is deleted and then restore the deleted onboarding activity and refer to  KBA 2400141.
2. Upon successful restore, manually create the candidate's OnboardingCandidateInfo by following the steps in KBA 2419074
3. Once done, try to complete the hiring process again in Manage Pending Hires for the candidate.

SOLUTION 2: If the instance refreshed and the onboarding account was not refreshed or candidate records were not copied/retained from source to destination

1. Export the sample candidate details from Onboarding production>> Manage Employees >> Import icon
2. Then, import it to Onboarding Test >> Manage Employees >> Import icon
3. Once done, try to process the candidate again in MPH.

SOLUTION 3: Check the key that has the value in already in Employee Profile. Recommend the customer to remove the value and finish Manage Pending Hire process. After the hire is complete, you can add the value again in Employee profile.

• 2400141 - Restoring deleted activities - Onboarding 1.0
• 2419074 - Manually Updating the OnboardingCandidateInfo Object - Onboarding 1.0

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