Symptom
- An application error occurred "Null country found for Global Info record" in personal information portlet/entity.
- An application error occurred in personal information portlet/entity while adding Global Information record.
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
- Go to user's Personal Information
- Try to edit/add a record
- Select Add global information and select a country
- Fill few fields with data
- Click on Save button
- Observe application error
Cause
- Error in server logs: Null country found for Global Info record
- Existing Data of user is corrupted for global info country flagged as null, even if the user never had global information not added
- Exact root cause of how this data corruption occurred/created is not known at present
Resolution
- If a support case is raised find/report how the user data was created: UI/Import/RCM/ONB/API
- Workaround: Full purge import of personal information data.
- If the workaround does not work, request database script for clearing the data.
See Also
2600901 - Error: No Data Available for This Country' When Adding Global Information
2315276 - Employee Central - Employee Data Imports
Keywords
application error personal info, global info error, Null country found for Global Info record. error , KBA , LOD-SF-EC-PER-GLO , Global Info - Config, Rules, RBP, UI , Problem
Product
SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core 2111