SAP Knowledge Base Article - Public

3189317 - Application error occurs in personal info - Add Global Information

Symptom

  • An application error occurred "Null country found for Global Info record" in personal information portlet/entity.
  • An application error occurred in personal information portlet/entity while adding Global Information record.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to user's Personal Information
  2. Try to edit/add a record
  3. Select Add global information and select a country
  4. Fill few fields with data
  5. Click on Save button
  6. Observe application error

Cause

  • Error in server logs: Null country found for Global Info record
  • Existing Data of user is corrupted for global info country flagged as null, even if the user never had global information not added
  • Exact root cause of how this data corruption occurred/created is not known at present

Resolution

  • If a support case is raised find/report how the user data was created: UI/Import/RCM/ONB/API
  • Workaround: Full purge import of personal information data.
  • If the workaround does not work, request database script for clearing the data.

See Also

2600901 - Error: No Data Available for This Country' When Adding Global Information
2315276 - Employee Central - Employee Data Imports

Keywords

application error personal info, global info error, Null country found for Global Info record. error , KBA , LOD-SF-EC-PER-GLO , Global Info - Config, Rules, RBP, UI , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Core 2111