3189651 - Cannot send password reset email from IAS - Error : No reset password e-mail has been sent to the user

• When trying to initiate send Password Reset email from Identity Authentication Service (IAS) Administration Console, the following error can be seen:

          Error: No reset password e-mail has been sent to the user

• In the IAS Troubleshooting log, the following entries can be seen:
  
  

  Failed to send Forgot password mail to user P######. Reason: IDS Mailing Exception:  undefinedIDS Mailing Exception:  undefined Caused by: Expression user.activate_account_link is undefined on line ##, column ## in sap_mailing_templates. Id: <ID>

  Parsing and replacing in template went wrong. Email template set:  <set #>. Email resource type: RESOURCE_MAILING_FORGOT_PWExpression user.activate_account_link is undefined on line ##, column ## in sap_mailing_templates. Id: <ID>

  Template processing error: "Expression user.activate_account_link is undefined on line ##, column ## in sap_mailing_templates."freemarker.core.InvalidReferenceException: Expression user.activate_account_link is undefined on line ##, column ## in sap_mailing_templates.

  
  OR
  
  

  Failed to send Forgot password mail to user P######. Reason: IDS Mailing Exception:  undefinedIDS Mailing Exception:  undefined Caused by: Unexpected end of file reached.

  Parsing and replacing in template went wrong. Email template set:  <set>. Email resource type: RESOURCE_MAILING_FORGOT_PW_PLAINUnexpected end of file reached.

    

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Identity Authentication

Email, Mail, Did not receive, Password change, No reset password e-mail has been sent to the user , KBA , BC-IAM-IDS , Identity Authentication Service , Problem