SAP Knowledge Base Article - Public

3189692 - Unable to upload SSL certificate with error : 'An error occurred. Please try again later' - Recruiting Marketing

Symptom

When renewing the SSL certificate for their RMK site, if a customer uses 'Option 2 : To obtain and install an SSL without generating a CSR. 
then selects :  I have a new SSL certificate based on an existing CSR'

 they can get the error "An error occurred. Please try again later" when attempting to upload the new SSL.

Environment

SAP SuccessFactors Recruiting Marketing

Reproducing the Issue

  1. Navigate to Career Site Builder > Tools > SSL Certificates
  2. Option 2: To obtain and install an SSL without generating a CSR
  3. Click 'Upload SSL certificate'
  4. Select 'I have a new SSL certificate based on an existing CSR.'
  5. Select an existing CSR record
  6. Browse and select SSL Certificate and Intermediate Certificate
  7. Click 'Submit'
  8. Error occurs "An error occured. Please try again later."

Cause

If the CSR they used dated back from before the new tool was implemented (release 2H2021 in November 2021), then the private key is not found, which causes the error.

Resolution

To prevent this issue, the recommended option is to generate a new CSR via "Option 1: To obtain and install your SSL (typical)" and obtain an SSL certificate based on this new CSR.

Alternatively, if you have already procured a new SSL certificate using the old CSR, you can install it via "Option 2: To obtain and install an SSL without generating a CSR" and select the 2nd option "I want to upload an SSL certificate that I obtained using my own CSR".

It will ask you to upload three files. Please obtain the private key from the certificate issuer. 

  • SSL Certificate
  • Private Key
  • Intermediate Certificate

NOTE: The system does not accept encrypted private key or RSA private key. Please also see KBA 3132774 regarding how to check and convert the private key format.

See Also

KBA 3109381 - Overview About SSL Certificates tab in CSB - Recruiting Marketing

KBA 3132774 - Private Key file not accepted in Career Site Builder SSL tool- Recruiting Marketing

Keywords

KBA , LOD-SF-RMK-CER , Certificate Renewal, IP Address, Domain , LOD-SF-RMK-CSB , Career Site Builder , Problem

Product

SAP SuccessFactors Recruiting all versions