SAP Knowledge Base Article - Public

3189716 - Error While changing Time profile on job Information : System Error. Please contact administrator.


When trying to change the Time profile on Job information, the following Error message comes up : "System error. Please contact administrator."


  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Navigate to the user's Job Information and change the Time profile
  2. The following Error message comes up : "System error. Please contact administrator."


Some of the potential causes for this Error include :

  • The existing Time Account Validity end date was manually updated via Manage data and it's not recommended to change the validity period manually in Manage Data.

  • The validity end date of the time account is 31/12/9999 although this is a recurring (flex) account. Time account validity period should not exceed more than an year for Recurring Time accounts.

  • The Error is to ensure that there is data consistency on the Time account data.


  • Adjust the validity end date to one year or delete the Time account and recreate again using Time off calendar.
  • If the requirement is to have a validity period till high date, then it is recommended to use permanent time accounts instead.
  • Hence, it is suggested to delete the modified time account and recreate them in order to allow the New Time Profile change.
  • Once this is fixed, the Time profile change should execute successfully on Job Information


SF, EC, Success factors, Employee Central, Modify Time profile , KBA , LOD-SF-EC-TIM-JOB , Time Management in Job Info - Records & Objects , LOD-SF-EC-JOB-UI , History UI & MSS UI , Problem


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