SAP Knowledge Base Article - Public

3190953 - Integration of Ask HR (ECSC) with SAP SuccessFactors Work Zone


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

You wish to find out how to integrate SAP SuccessFactors Ask HR (ECSC) with SAP Work Zone knowledge base (available from 1st half 2022)


SAP SuccessFactors Ask HR
SAP SuccessFactors ECSC
SAP SuccessFactors Employee Central Service Center
SAP Work Zone


With this integration, you can search for HR articles in the SAP Work Zone knowledge base. 


1. Create a SAML IDP in SAP Work Zone.

  • Logon to your SAP Work Zone instance.
  • Choose Profile  Administration Console
  • Choose Authentication & Authorization  SAML Trusted IDPs  Register your SAML Trusted IDP
  • Copy the Local Provider Name from the SAP Business Technology Platform Server Trust page and paste it in the IDP ID field.
  • Copy the Signing Certificate from the SAP Business Technology Platform Server Trust page and paste it in X509 Certificate (Base64) field.
  • Choose Register.

2. Configure a destination for SAP Work Zone.

  • Go to SAP BTP Cockpit  Connectivity  Destinations  New Destination
  • Enter these details for the SAP Work Zone destination in Destination Configuration.
  • For the sap_workzone_odata destination.
  • Name: sap_workzone_odata (This is case-sensitive.)
  • Type: HTTP
  • URL: Copy custom domain URL (SAP Work Zone Administration console  Overview)
  • Proxy Type: Internet
  • Authentication: OAuth2SAMLBearerAssertion
  • Audience:
  • Client Key: OAuth Client Key
  • Token Service URL: https://<your SAP Work Zone URL>/api/v1/auth/token
  • Additional Properties:
  • nameQualifier:
  • TrustAll: true

3. Save

SAP Work Zone User Interface

See Also

Guide: Implementing Service Center


ECT-184799, ECSC, Ask HR, AskHR, EC Service Center, Employee Central Service Center, Work Zone, WorkZone, knowledge base , KBA , LOD-SF-INT-AHR , Ask HR - Employee Central Service Center (ECSC) , LOD-SF-INT , Integrations , Product Enhancement


SAP SuccessFactors HCM Core all versions ; SAP SuccessFactors HCM suite all versions