SAP Knowledge Base Article - Public

3191068 - Job Title token is blank in Welcome Message - Onboarding

Symptom

The Job Title key is not being populated in the Welcome Message email for new hire.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Initiate candidate from Recruiting
  2. Job title is successfully mapped and flowing into Onboarding
  3. (ONB) External User Welcome Message is triggered, but notice that Job Title is blank

Cause

The [[JOB TITLE]] Token takes its value from the job title of jobCode. If jobCode is not mapped, then [[JOB TITLE]] will not map in welcome message template

Resolution

If the current candidate's jobCode mapping is empty, will result in the [[JOB TITLE]] Token having no value. If you want to display the [[JOB TITLE]] Token normally, please add jobCode information to the candidate.

Keywords

Welcome, Email, Key, Populate, Value, Onboarding, Obx, Onb, Job, Title, Integration, RCM, Template , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions