Symptom
The Job Title key is not being populated in the Welcome Message email for new hire.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Initiate candidate from Recruiting
- Job title is successfully mapped and flowing into Onboarding
- (ONB) External User Welcome Message is triggered, but notice that Job Title is blank
Cause
The [[JOB TITLE]] Token takes its value from the job title of jobCode. If jobCode is not mapped, then [[JOB TITLE]] will not map in welcome message template
Resolution
If the current candidate's jobCode mapping is empty, will result in the [[JOB TITLE]] Token having no value. If you want to display the [[JOB TITLE]] Token normally, please add jobCode information to the candidate.
Keywords
Welcome, Email, Key, Populate, Value, Onboarding, Obx, Onb, Job, Title, Integration, RCM, Template , KBA , LOD-SF-OBX-EML , Notifications , Problem