SAP Knowledge Base Article - Preview

3191337 - Auto Suggestion When Looking For Account Brings Only Three Fields

Symptom

Inside Add-In Settings of your Groupware Profile configuration, you have set for object Account four fields in the Basic View, like in below screenshot:

serverside_config.png

However when you are creating a different object using Outlook server side panel, like a Contact, you click on field Account to look up for an account and in the auto suggested accounts it is showing only the first three fields that you have set in the Basic View configuration:

serverside_sugges.png

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Cloud For Customer

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions

Keywords

Groupware; Outlook; Server Side; E-mail Integration; Auto Complete; , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To

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