SAP Knowledge Base Article - Public

3191349 - The Mashup is not Available in the Drop Down, While Configure Agent Desktop

Symptom

In the Additional Tab Settings durning Configure Agent Desktop, the Mashup is not listed in the drop down.

Environment

SAP Cloud for Customer.

Reproducing the Issue

  1. Go to the Administrator work center .
  2. Go to the Mashup Authoring view.
  3. Click on the All Mashups and open the Mashup CED (where CED represent Mashup id of type URL) and is in status Active .
  4. Go to the Service and Social view and click on Configure Agent Desktop hyperlink.
  5. Go to the Additional Tab Settings and click on the Mashup's drop-down option.
  6. The Mashup id CED is not appearing here.

Cause

Only HTML Mashup type is supported, theirfore Mashup CED which is of type URL is not showing in the drop down .

Resolution

This is an expected system behavior.

Keywords

HTML Mashup , URL Mashup , KBA , configure agent desktop , mashup authoring , additional tabs settings , AP-RC-GEN-MSH , Mashups , LOD-CRM-LA , Live Activity , Problem

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2202