Symptom
Offboarding should not have triggered for a specific termination reason.
Environment
SAP SuccessFactors Onboarding 1.0
Cause
- Intelligent Services>Termination Event > Search for 30 March>No termination event so the termination event did not trigger when the employee profile was udpated
- Checked Superadmin > Offboarding candidate >HRDATA -> XpressHR.OverwriteActivity = False
- Having a key XpressHR.OverwriteActivity = False indicates the the offboarding activity was created by the offboarding scheduled job, not termination event
- This job evaluates offboarding candidate eligibility based on Offboarding eligibility configuration (SYS_OFB_ELIGIBILITY_CONFIG) rule
- checked Business Rules >SYS_OFB_ELIGIBILITY_CONFIG . This is set to always true ( there are no conditions). This means that everytime an employee is updated to terminated, an offboarding activity will be created by the job.
- As a result the offboarding activity was created for this candidate
Resolution
Update SYS_OFB_ELIGIBILITY_CONFIG rule to only create offboarding activities when they meet certain conditions
Business Rules >SYS_OFB_ELIGIBILITY_CONFIG
Add Conditions ( maybe similar to the conditions specified in EVENT_TERM (EVENT_TERM) rule ?)
Keywords
offboarding, eligibility, rule, triggers, termination, ofb , KBA , LOD-SF-OBD-OFF , Offboarding , Problem
Product
SAP SuccessFactors Onboarding all versions