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SAP Knowledge Base Article - PreviewSymptom
The user is using SAC add-in for Office in Excel desktop.
When trying to logon to SAC, the logon does not work and a blank page in domain hcs.cloud.sap opens in browser.
The logon works just fine when using the SAC add-in for Office in Excel online, using browsers like Chrome or Edge.
A VPN is being used in user's machine and the logon works fine in Excel desktop when VPN is disabled.
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Environment
SAP Analytics Cloud, add-in for Microsoft Office
Product
SAP Analytics Cloud, add-in for Microsoft Office all versions
Keywords
blank, logon, login, desktop, not working, window, browser, ie, vpn , KBA , LOD-ANA-OF , SAP Analytics Cloud, add-in for Microsoft Office , LOD-ANA-OF-XLA , SAP Analytics Cloud, add-in for Microsoft Office , Problem
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