SAP Knowledge Base Article - Preview

3192210 - Logon to SAC does not work and a blank page is opened in browser when using SAC add-in in Excel desktop

Symptom

The user is using SAC add-in for Office in Excel desktop.

When trying to logon to SAC, the logon does not work and a blank page in domain hcs.cloud.sap opens in browser.

The logon works just fine when using the SAC add-in for Office in Excel online, using browsers like Chrome or Edge.

A VPN is being used in user's machine and the logon works fine in Excel desktop when VPN is disabled.


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Environment

SAP Analytics Cloud, add-in for Microsoft Office

Product

SAP Analytics Cloud, add-in for Microsoft Office all versions

Keywords

blank, logon, login, desktop, not working, window, browser, ie, vpn , KBA , LOD-ANA-OF , SAP Analytics Office , LOD-ANA-OF-MS , SAP Analytics Cloud, add-in for Microsoft Office , Problem

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