SAP Knowledge Base Article - Public

3192296 - Email Signature Adds Extra Line


When replying to emails on Tickets, you notice that after the Signature Template there is an extra line.


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center.
  2. Select the Tickets view.
  3. Open Ticket ID 123 (123 represents the Ticket ID).
  4. Go to the Interactions tab.
  5. Click on Reply.
  6. Add the Signature Template.

Extra line is added at the end.


There is a tag <br> added at the end of the Templates, including Signatures.


This is the current expected behavior of SAP Cloud for Customer.

1.  If you are a partner: please use or the Partnerfinder.
2.  If you are a customer:

    1. Contact your Account Executive;
    2. Check the link

An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.


Template ; Signature ; Interactions ; Ticket ; Service ; Emails ; E-mail ; Mail ; Timeline , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To


SAP Cloud for Customer core applications all versions