Symptom
When replying to emails on Tickets, you notice that after the Signature Template there is an extra line.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Service work center.
- Select the Tickets view.
- Open Ticket ID 123 (123 represents the Ticket ID).
- Go to the Interactions tab.
- Click on Reply.
- Add the Signature Template.
Extra line is added at the end.
Cause
There is a tag <br> added at the end of the Templates, including Signatures.
Resolution
This is the current expected behavior of SAP Cloud for Customer.
1. If you are a partner: please use cloudsolutionpartner@sap.com or the Partnerfinder.
2. If you are a customer:
- Contact your Account Executive;
- Check the link https://www.sap.com/services/innovation.html#contact-us.
An alternative option may be to check the SAP Cloud for Customer Influence Site to submit an idea.
Keywords
Template ; Signature ; Interactions ; Ticket ; Service ; Emails ; E-mail ; Mail ; Timeline , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To
Product
SAP Cloud for Customer core applications all versions