SAP Knowledge Base Article - Public

3192678 - "Download the Further Action Notice (FAN) in English or Spanish to continue." error when uploading signed FAN form

Symptom

  • When uploading the signed FAN form during E-Verify TNC flow and submitting, an error message is shown "Download the Further Action Notice (FAN) in English or Spanish to continue." even though FAN form was downloaded earlier
  • This occurs as the FAN form download is counted from when the current E-verify page is opened and does not consider if it was downloaded earlier

Environment

SAP SuccessFactors Onboarding - OBX

Reproducing the Issue

  1. Complete E-Verify tile as a Hiring Manager
  2. Click on Start for User A
  3. Download English FAN
  4. Click Close
  5. Send FAN to new hire User A
  6. User A signs and returns the FAN to the hiring manager
  7. The Hiring Manager logs into SuccessFactors --> Complete E-Verify tile
  8. Click on Start for User A
  9. Check the checkbox "I confirm that I have received the New hire's response." on step 3
  10. Select radio button "Take action to resolve the TNC. Upload the signed FAN and then select Save Case to continue."
  11. Upload the signed FAN file
  12. Submit Case
  13. Error message "Download the Further Action Notice (FAN) in English or Spanish to continue." and unable to proceed

Resolution

  • Product Engineering is aware of this issue and working to correct it
  • Please follow this KBA for updates
  • Problem Report reference: OBX-22048

Workaround

Download the FAN form again when submitting the case.

See Also

SAP SuccessFactors Product Release & Road Map Information

Keywords

everify, e-verify, e verify, FAN, download, upload, submit, error, exception, Download the Further Action Notice (FAN) in English or Spanish to continue, unable to proceed, continue, progress, OBX-22048, KI2205, KI2111 , KBA , LOD-SF-OBX-EVF , Compliance 2.0 for i9 and everify , Known Error

Product

SAP SuccessFactors Onboarding all versions