3192700 - Email Template Missing in SAP Cloud for Customer Sales Campaign

An email template with active status to "active" is not available for creating campaign.

• SAP Cloud for Customer
  
  

1. Navigate to the Sales Campaign work center.
2. Access the Campaigns view.
3. Open the relevant Campaign XXX, where XXX represents the Campaign ID.
4. Select the Edit icon.
5. Proceed to the Build facet.
6. Add a target group to the campaign.
7. Navigate to the Actions section.
8. Select the Email template option.
9. Observe that the new window does not display the email template selection.
   
   

• The email template is flagged as "Hide" in adaptation mode.
• This configuration prevents access to the email template when creating a new campaign.
  
  

1. Enable the email template by disabling the "Hide" option in adaptation mode.
2. Follow these steps to make the email template field accessible:
   
   1. Navigate to the Sales Campaign work center.
   2. Access the Campaigns view.
   3. Select the "+" icon to create a new campaign.
   4. Enter adaptation mode.
   5. Expand the Email template option in the adaptation bar.
   6. Uncheck the "Hide" option.
   7. Exit adaptation mode.
   8. Refresh the screen.
3. The email template will now be available for selection in the Sales Campaign.

Missing, Email Template, Sales Campaign , KBA , LOD-CRM-MKT-CAM , Campaigns , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions