Symptom
You are trying to delete a Lead using the Initiate Deletion option available in Lead OWL. Message appears 'Deletion in progress. Please wait a moment, then refresh the list' but lead remains there even after several refresh attempts.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to the Sales work center.
- Open the Leads work center view.
- Select Lead ABC (where ABC is the ID of a Lead that can be deleted).
- Click in the More button and select the Initiate Deletion option.
- Message 'Deletion in progress. Please wait a moment, then refresh the list' appears.
- Click in the refresh icon.
- Lead ABC still appears in the list.
Cause
1) If you open the lead ABC, you can see in the header the mandatory field Customer Last Name is missing and/or other mandatory field values empty.
OR
2) A PDI (custom code) validation is hindering lead deletion.
Further, please note:
- Leads with status "Open" can be deleted if there is no follow-up data or conversion.
- Option "initiate deletion" would be greyed out for leads that are converted.
Resolution
For point 1)
- Open the Sales work center.
- Open the Leads work center view.
- Open Lead ABC (where ABC is the ID of the lead).
- Fill in all mandatory fields in lead header.
- Click in the save button and try using the Initiate Deletion feature once again.
For point 2)
- Go to the Administrator work center.
- Open the Background Jobs work center view.
- Select the 'All Jobs run in the last Week' query.
- Select DEF (where DEF is the most recent entry of Run Type as 'Data Destruction Run' and Description as 'Deletion of Marketing Leads').
- Click in the View Application Log button in the upper right corner of OWL.
- Select the Results view.
- Expand the entries in line 'Workpackage execution ended with error(s)'.
- Notice the entry 'Save rejected by validation (Solution GHI)'.
- Seek the responsible peers for the GHI custom solution and ask for clarifications.
See Also
Keywords
'Deletion in progress. Please wait a moment, then refresh the list ; Initiate Deletion ; Deleted ; Remains ; Lead ; Background Job ; , KBA , LOD-CRM-LM , Lead Management , How To
Product
SAP Cloud for Customer add-ins all versions