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3193317 - Data Services Management Console not loading

Symptom

  • Data Services Management Console doesn't show the full page after logging on.
  • All the repositories registered in CMC > Data Services > Repositories are shown as inactive status. Try to test connection with one repository, it fails with error: There is a problem to connect to repository: Unable to find servers in CMS <Server Name>:6400 and cluster @<Cluster Name>:6400 with kind pjs and service DS.AdminService. All such servers could be down or disabled by the administrator. (FWM 01014)
  • Try to logon the same repository via Data Services Designer, can successfully logon it.
  • In CMC > Servers > Servers List, can see the status of APS server and EIMAPS server keeps changing when refreshing the page multiple times, it's switching between running and starting or some other statuses.
  • Try to create a new EIMAPS server, it gets the same issue as the old APS and EIMAPS servers.
  • Clear tomcat cache(KBA 1879431) doesn't help.
  • Clear EIMAPS cache(KBA 2064254) doesn't help.
 


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Environment

  • BI Platform (BIP) 4.2 Support Pack 8 Patch 3
  • SAP Data Services 4.2 SP14
  • Red Hat Enterprise Linux release 8.2

Product

SAP Data Services 4.2

Keywords

no administrator tab, tabs, empty, hang, stuck, loading, initial, page, cannot, can't, doesn't, show, DS, data services , KBA , EIM-DS-SVR , Administration/Server , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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