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SAP Knowledge Base Article - PreviewSymptom
For ChaRM/ ITSM documents, although the schedule and start conditions appear correct, the email notification fails with the CRM UI processing log error:
SEND_MAIL_WITH_FORMS "Cannot create e-mail"
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Environment
Solution Manager 7.2
Product
SAP Solution Manager all versions
Keywords
Solution Manager 7.2, status change, email, notification, failed, trigger, not received, SEND_MAIL_WITH_FORMS, Cannot create e-mail, processing log, scheduled action, , KBA , SV-SMG-CM , Change Request Management , Problem
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