SAP Knowledge Base Article - Public

3193411 - Technical names shown in permission role list for Custom Cards (Manage Organisational Updates) - Platform [1H 2022]


In Custom Card Assignments tab, for the latest home page, when we check the dropdown for RBP Groups and Roles (Feature WEF-18250), following issues are found

  • Some RBP roles and groups are found to be missing in the drop down
  • many Roles are listed with Technical names starting with "TECHNICAL_USER_".


Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


SAP SuccessFactors HXM Suite

Reproducing the Issue


  • Login to an impacted instance with support access.
  • Go to Manage Home Page -> Organization Updates
  • Create a new Custom Card or edit any existing Custom Card.
  • Go to the Assigments tab of the Card.
  • Expand the "Permission Roles or Groups" dropdown.
  • Many existing roles and groups will not be shown in the dropdown.
  • Also, you will find many roles starting with "TECHNICAL_USER_", no such roles can be found in Manage Permission Roles


This is a known issue and is already being worked upon by our Engineering teams for a resolution. 

  • The issue with missing roles & groups is scheduled to be fixed by May 6th, 2022.
  • The issue with technical role/group name display is scheduled to be fixed by May 13th, 2022


1H 2022,b2205,Manage Organisational Updates,Organisational Updates,Custom Cards,Assignments,Technical,INC1799737,KI2205 , KBA , LOD-SF-PLT-TIL , Custom Tile/Card Issues , Problem


SAP SuccessFactors HCM Core all versions


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