SAP Knowledge Base Article - Public

3193463 - Error when saving the spot award program - Rewards and Recognition

Symptom

Upon saving any change made on the award program, "The system detected an internal error. Contact your system administrator." error is displayed. 

**Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental**

Environment

SAP SuccessFactors Rewards and Recognition

Reproducing the Issue

Make any change to a spot award program that has no program photo displaying in the settings page. Upon saving the following error is displayed: 

 

Additionally, you can check in Manage Data > Spot Award Program that the image extensions are .txt 

Cause

This is expected behavior. Starting b2005, attachments will not be copied from SOURCE to TARGET as part of BizX refresh (for both Manual and Automated/Instance Refresh Tool) as most of them contains PII (Personally Identifiable Information).

The same information is mentioned in the following customer facing documentations and references below:

Last line of the Consent Statement pop-up in Instance Refresh Tool, informs customers that attachments are not included for refreshes​ before creating a refresh request.

Resolution

Check all the spot awards with blank/empty program photo. Please reupload a new image on the program settings page. 

Keywords

rnr, program error, unable to save program, save error, message , KBA , LOD-SF-RNR-ADM , Admin Tools, Program Setup & Object Permissions , Problem

Product

SAP SuccessFactors HCM suite all versions