SAP Knowledge Base Article - Public

3193565 - Email with Dynamic Group Recipient Builder is not triggered or sent to wrong users randomly

Symptom

In some processes, the Email with Dynamic Group Recipient Builder is triggered successfully but not always work.

Environment

SAP SuccessFactors Onboarding

Cause

There may be dynamic group with the same name

Resolution

Please go to "Manage Workflow groups" and see if any dynamic group with the same name.

Change the name of dynamic group in Onboarding or EC.

If you cannot find the dynamic group with the same name, please raise a ticket.

Support engineer, please check internal memo.

Keywords

notification,  , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding all versions