SAP Knowledge Base Article - Public

3193574 - [Onboarding] I-9 Section 2 document flow email is sent to new hire instead of HM

Symptom

Currently the I-9 Section 2 document flow email is sent to new hire instead of HM

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Initiate Onboarding
  • Complete the basic steps
  • Complete the I9 section 1
  • Complete the I9 section 2
  • Section 2 signing email is sent to new hire instead of HM

Cause

I-9 Section 2 document flow email is sent to new hire instead of HM.

Compliance document flow doesn't even have such option. 

As a result new hire receives Section 2 is ready for signature email instead of hiring manager.

Resolution

  • Will be fixed via a code fix.
  • @support engineers Jira in place check internal memo

Note - Here is LINK to the improvement Request ID: 281387  - ONB 2 System does not send I-9 Section 2 e-sign pending notification to Corp Representative, created for this gap.

Keywords

Onboarding, OBX, email, I9, compliance, document, section 2, new hire, HM , KBA , LOD-SF-OBX-EVF , Compliance 2.0 for i9 and everify , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding 2111