SAP Knowledge Base Article - Public

3193589 - [Onboarding] Nudge Email Templates Not Working

Symptom

  • Nudge Email Templates Not Working when we add a business rule in the filter section "D. Filter Business Rules".
    However if we remove the business rule it works.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  • Login to the instance and Go to Onboarding Dashboard
  •  Search for candidate
  • Click on Nudge button for any of the New hire activities
  • Go to Email services and check there is No Nudge email sent

Cause

  • The Business rule configured uses Future dated EC entities for rule evaluation.
  • This is a current limitation where we cannot fetch future dated EC entity records through business rules since the rule is always executed with Today as the effective start date.
  • currently we only support today as effectiveStartDate during rule evaluation and hence the jobInfo entity for future dated onboardees are skipped and the Email is not sent.
  • For the past dated Onbordees the email will be sent.

Resolution

Keywords

Onboarding, Nudge Email notification, Nudge email template, Not triggered, Email not triggered , KBA , LOD-SF-OBX-EML , Notifications , Problem

Product

SAP SuccessFactors Onboarding 2111