SAP Knowledge Base Article - Preview

3193656 - Error Bad Credentials or Bad Client Credentials When Login in SmartEdit

Symptom

The user is unable to login into SmartEdit due to the errors:

  • "Bad credentials"
  • "Bad client credentials"
  • "Authentication failed. Ensure your credentials are correct and try again. Otherwise, go to Backoffice to resolve the password issue.",
    even though the credentials are correct. This unexpected behavior is more common after recent update or installation of SAP Commerce.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental


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Environment

  • SAP Commerce 
  • SAP Commerce Cloud

Product

SAP Commerce Cloud all versions ; SAP Commerce all versions

Keywords

sedit, hybris, ccv2, user, password, client , KBA , CEC-SCC-COM-SEDIT , SmartEdit , Known Error

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