SAP Knowledge Base Article - Preview

3193789 - Error "Cannot create registry key" in upgrade-phase SHDINST_OS

Symptom

  • During an upgrade using Software Update Manager (SUM) an error occurs in phase  SHDINST_OS  
  • The error message is similar to :
    Adding registry value 'SYSTEM\CurrentControlSet\Services\EventLog\Application\SAP<XXX>_<YY>' failed: Cannot create registry key HKEY_LOCAL_MACHINE
                          'SYSTEM\CurrentControlSet\Services\EventLog\Application\SAP<XXX>_<YY>': The operation completed successfully.
    Last error code set is: Cannot open registry key HKEY_LOCAL_MACHINE
                           'SYSTEM\CurrentControlSet\Services\EventLog\Application\SAP<XXX>_<YY>': The system could not find the environment option that was entered.


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Environment

Windows Operating System

Product

SAP NetWeaver all versions

Keywords

PREP_INSTALL/SHDINST_OS  MAIN_SHDINST/SHDINST_OS  SUM , KBA , BC-OP-NT , Windows , BC-UPG-PRP , Upgrade Preparation , Problem

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