Symptom
Backoffice is not responding."Service Unavailable" issue happened when accessing Backoffice.
Here is corresponding error logs found in Apache service.
W0419 06:24:24.961794 7 controller.go:1057] Unexpected error validating SSL certificate "default/****-certificate-cfp7vnuis0" for server "acc.abc.123.xyz.com": x509: certificate is valid for *.abc.model-t.cc.commerce.ondemand.com, *.edf.model-t.cc.commerce.ondemand.com, not acc.abc.123.xyz.com
W0419 06:24:24.961811 7 controller.go:1058] Validating certificate against DNS names. This will be deprecated in a future version.
W0419 06:24:24.961833 7 controller.go:1063] SSL certificate "default/****-certificate-cfp7vnuis0" does not contain a Common Name or Subject Alternative Name for server "acc.****.****.****.com": x509: certificate is valid for *.abc.model-t.cc.commerce.ondemand.com, *.edf.model-t.cc.commerce.ondemand.com, not acc.abc.123.xyz.com
W0419 06:24:24.961842 7 controller.go:1065] Using default certificate
W0419 06:24:24.961863 7 controller.go:1057] Unexpected error validating SSL certificate "default/****-certificate-jygl8ws54q" for server "acc.abc.123.xyz.com": x509: certificate relies on legacy Common Name field, use SANs instead
W0419 06:24:24.961875 7 controller.go:1058] Validating certificate against DNS names. This will be deprecated in a future version.
I0419 06:24:24.961887 7 controller.go:244] Skipping empty wafConfig in environment default/environment
I0419 06:24:24.961890 7 controller.go:244] Skipping empty wafConfig in environment logging/controller-environment
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Environment
SAP Commerce Cloud 2011
Product
Keywords
Backoffice no responding, invalid certificate , KBA , CEC-HCS-CCAZ-WEB , Web Layer - Apache , Problem
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