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SAP Knowledge Base Article - PublicSymptom
Creating a Case from Agent Desktop
Environment
SAP Service Cloud Version 2
Reproducing the Issue
From Agent Desktop , click the Create button and select Case.
However your case is not created successfully.
Cause
You have not filled all mandatory fields.
Resolution
The Subject, Type, and Account fields are mandatory. We recommend that you also select the source of the incoming communication that led to the case creation in the Source field. The menu displays communication channels based on what is configured and integrated in your system.
Keywords
Case, CNS, Agent Desktop , KBA , CEC-CRM-AD , Agent desktop - live channels , How To
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
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