SAP Knowledge Base Article - Preview

3193982 - Creating a Case from Agent Desktop

Symptom

Creating a Case from Agent Desktop


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Environment

SAP Service Cloud Version 2

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

Case, CNS, Agent Desktop , KBA , CEC-CRM-AD , Agent desktop - live channels , How To

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