SAP Knowledge Base Article - Public

3194167 - Error: "The database connector 'crdb_p2bpfx.dll' could not be loaded..." when refreshing a report in Crystal Reports

Symptom

  • Error: Failed to load database information.
  • Unable to refresh some reports in Crystal Reports.
  • When refreshing a report in Crystal Reports, it fails with the error:
         
      "Failed to load database information.
       Details: The database connector 'crdb_p2bpfx.dll' could not be loaded
       The correct version of the database client for this database type might not be installed."

Environment

  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016
  • SAP Crystal Reports 2020

Reproducing the Issue

  1. In Crystal Reports, open a report.
  2. When refreshing the report, it fails with the error:
    "The database connector 'crdb_p2bpfx.dll' could not be loaded..." 

Cause

  • Third party database connector developed by PowerFlex, not installed on the same computer as Crystal Reports. 

Resolution

  • Contact PowerFlex Corporation for database connectivity issue to PowerFlex data sources.

Keywords

CR , KBA , BI-RA-CR , Crystal Reports designer or Business View Manager , Problem

Product

SAP Crystal Reports 2013 ; SAP Crystal Reports 2016 ; SAP Crystal Reports 2020