3194225 - [Onboarding] Candidate not visible in ONB after initiation from RCM - Unfinished process in BPE

Candidate has been successfully initiated from Recruiting Management, but has not landed in Onboarding dashboard. When you navigate to BPE: Monitor process, you will see unfinished records of "Onboarding2RCMUpdateEventsWorkfl.." and "Onboarding2Workflow:.." and upon clicking unfinished status for either, you will see error details under jobs.

SAP SuccessFactors Onboarding

• There could be several causes for this. One of the causes that will be covered in this KBA is due to the 'cancelOnboardingReason' field in process object being made a Required field.

@support - please refer internal memo for error logs

• Please follow the below steps:

1. Navigate to Configure object definitions
2. Object definitions > process > take action - make correction
3. under fields > cancelOnboardingReason > details
4. Made Required ''yes'' to ''no'' > save

• Post this, you can either test with a new candidate from RCM or restart the blocked process from BPE.
• Please refer KBA - https://launchpad.support.sap.com/#/notes/2968902 for restarting blocked tasks.

• 2968902 - How to restart tasks through BPE - Onboarding
• 3008053 - [Onboarding] Onboarding initiated from RCM but candidate didnt reach Onboarding Dashboard

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