3194616 - Entity SLINE is not available - when create sales order using SOAP API OrderRequest_In using a third party tool

When using the SOAP API OrderRequest_In to create a sales order, the error message is appearing in the Message Dashboard app: Entity SLINE is not available

The product provided in the request within the payload is available in Manage Customer Materials app.

The product in the payload has lowercase characters, for example: <BuyerProductID>X-PF-100-1610x675</BuyerProductID>, while in the Manage Customer Materials app the customer material is X-PF-100-1610X675, which are all in uppercase.

SAP S/4HANA Cloud Public Edition

This error happens because the material cannot be recognized in the supplier's system.

This error will not happen in the E2E scenario, because both in the purchase order and in the sales order, when saving the document, the system will automatically convert all fields into uppercase.

When using a third-party tool like postman/swagger to pass payload with field <BuyerProductID> in lowercase, the EDI won’t convert the field to uppercase.

By SAP design, the field <BuyerProductID> is not case-sensitive.

When creating a customer material in Manage Customer Materials or creating a sales order in the supplier's system, or a purchase order in the buyer's system, the system will automatically convert this field to uppercase.

In cases where a third-party tool is used to send OrderRequest_In to create a sales order, it must be ensured that the <BuyerProductID> field contains the value of the product ID in uppercase.

Sales Order/Customer Return - Create, Update, Cancel (B2B)

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