SAP Knowledge Base Article - Public

3194792 - Application error when trying to access Onboarding dashboard


When User clicks on Onboarding dashboard from the Home Menu, Application error is thrown. 


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login to the instance and Proxy as HR/HM
  2. From Home Menu Go to Onboarding
  3. Error shows: "An Application error occurred. Click Refresh or try again later. If this still doesn't work, please contact Product Support."


The user do not have permission to view his/her own Onboarding tasks like Recommended Links, Recommended People, Where To Go Tasks due to which exception is thrown.


Provide the ONB tasks permissions for the affected new hire or HR/Hiring Manager over their own ONB tasks:

  1. Recommended Links
  2. Recommended People
  3. Where To Go Tasks

Even if these tasks are not in use, these permissions have to be granted.


Onboarding, Application error in dashboard, Dashboard error, Application error occurred, User is not having permission for , KBA , LOD-SF-OBX-DBD , Dashboard , Problem


SAP SuccessFactors Onboarding all versions